A Slippery Slope…

I tried, but I simply could not let the Melania Trump Convention Speech debacle pass without comment; It is such a priceless example of a completely unnecessary catastrophe! Why? Well because I believe it is almost impossible to plagiarise if your speech is authentic.   As a speech writer, even if I have a good…

Pot-TAY-toe/ Pot-TAH-toe

I am working on a fabulously complex project at the moment in which the clashing lexicons of a number of different Stakeholder groups are creating a festival of misunderstandings. It could be rather funny if it wasn’t so potentially serious in terms of the effects it has on our timeline every time we realise that…

London Calling….

I’ve just returned from 10 days in London where I was struck afresh by just how eloquent the Brits are as a society. From the average man in the street being interviewed on Breakfast TV about the flooding of his home, to the witty repartee of the Tour Guide at the Tower of London, to…

Communicating Complaint

On Friday last week I received news that really thrilled me. After a “negotiation” lasting approximately 2 months a local Retailer and their overseas Manufacturer finally agreed to cover, in full, the cost of importing a part required to repair a very expensive piece of equipment that had failed. I learned a great many lessons…